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Returns and Replacements (Excluding Appliances)

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact us service@metaphorictools.co.uk and we will be glad to arrange a return or exchange for you. If you are not satisfied with your purchase, you may return it within 30 days of receipt for an exchange, credit or refund (excluding shipping and processing fees). All products are guaranteed for one year against defects.

To return an item, please follow the steps below:
1. Please enclose a copy of your invoice or Packing Slip with your return, if possible if not available then include your name, address, phone number and order number.

2. Please include a detailed note explaining the reason for the return and send returns and exchanges to: Metaphoric tools | Ul. Wejherowska 72 | 84-240 Reda | Poland

3. Carefully repackage the merchandise. Items must be returned prepaid, in the original packaging. We cannot accept returns sent C.O.D., and original shipping & processing charges are not refundable.

4. Return the package to us via insured parcel post. Please note you are responsible for the safe return of your merchandise.

If you have any questions, please email us at service@metaphorictools.co.uk

Returns & Replacements ( Appliances)
Unauthorized returns will be refused without question. Metaphorictools must be contacted within 10 days of original order receipt to initiate a return and request a Return Materials Authorization (RMA) number. Returns must be received in the original brand new, unused, factory fresh condition with all packaging and components included with the RMA number clearly marked on the outside of the box. Any returns received requiring replacement of any packaging shall be charged a re-boxing fee of up to 10 ?. Shipping must be prepaid by the customer, and the return is subject to a discretionary 20% restocking fee. RMA numbers are valid for 30 days from the issue date.

Defective Appliances Any defective appliance is subject to the terms and conditions as set forth by each manufacturer and their respective limited warranty. The manufacturer's warranty is in full effect once the product leaves the warehouse and is accepted by the customer.